Financial Services Identity Recovery

Account Recovery Verification

A locked-out customer restores access through biometric identity verification.

Scenario

Instead of forcing a branch visit or weak knowledge-based questions, Daltrey verifies the account holder biometrically and restores access with a controlled recovery trail.

Account security · Recovery

Account locked Too many failed attempts

Customer Everyday Account ••••3097
Method Biometric identity verification
Channel Self-service recovery
Locked out — verify identity to restore access

You'll be redirected to Daltrey to enter your email, which triggers the login approval and face scan on your Daltrey mobile app. The code → token exchange happens on the server (confidential client + PKCE) — the browser never sees the secret or the raw tokens.

Why this matters

Security without clumsy friction

Daltrey turns identity proof into a reusable control surface — strong enough for regulated environments, fast enough for real users, and visible enough for executive buyers.